Refund policy

At Vera Beautique, all sales are final. We do not accept returns, exchanges, or refunds once an order has been confirmed and delivered, except where required by applicable law.

2. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at gomriezzahi@gmail.com.

Please include:

  • Your order number

  • Clear photos of the product

  • A short description of the issue

After reviewing your case, if the issue is approved, we will process a full refund to your original payment method.

3. Refund Processing Time

Approved refunds may take up to 14 business days to appear in your account, depending on your bank or payment provider.

4. Inspection Upon Delivery

Please inspect your order as soon as you receive it. Any issue must be reported as soon as possible after delivery.

Items reported after a long period of use may not be eligible for refund review.

5. Non-Returnable Items

The following items are non-returnable:

  • Beauty products

  • Personal care items

  • Jewelry

  • Accessories

  • Sale items

  • Gift cards

6. European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification, in accordance with applicable EU consumer protection laws.

To be eligible, the item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags

  • In its original packaging

Proof of purchase is required.

7. EU Return Request Process

To request a return under the European Union 14-day cooling-off period, please contact us at gomriezzahi@gmail.com.

Once your return is received and inspected, we will notify you if the refund is approved.

8. Contact Us

For any questions about this policy, please contact us at:

gomriezzahi@gmail.com